Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of the website bpowave.com and any SaaS platforms operated by BPOWave (collectively, the "Services"). By accessing or using our Services, you agree to these Terms.

2. Services Offered

BPOWave provides:

• SaaS platforms: EOsuite, EOsales, RecruitFlow, EOS Learning, and Ops-Audit
• Custom software development services
• HR and recruitment outsourcing (RPO)
• Quality assurance and auditing services

Service-specific terms, scope, and pricing are defined in individual service agreements or subscription orders between you and BPOWave.

3. Account Registration

To access our SaaS platforms, you must create an account. You agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Notify us immediately at info@bpowave.com if you suspect unauthorized access.

4. Subscriptions and Payment

• SaaS subscriptions are billed monthly or annually, as selected at the time of purchase.
• Payments are processed securely through Stripe. We do not store your payment card details.
• Prices are listed in euros (EUR), exclusive of applicable taxes unless stated otherwise.
• Subscriptions renew automatically. You may cancel at any time; cancellation takes effect at the end of the current billing period.
• No refunds are issued for partial billing periods, except where required by law.

5. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or to violate any applicable law
• Attempt to gain unauthorized access to any part of the Services or related systems
• Transmit malware, viruses, or any other harmful code
• Scrape, crawl, or use automated tools to extract data from the Services without permission
• Resell, sublicense, or redistribute access to the Services without written authorization
• Upload or process personal data in violation of applicable data protection laws

6. Intellectual Property

All content, code, design, trademarks, and proprietary technology within BPOWave's Services remain our exclusive property or that of our licensors. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Services for their intended purpose during the subscription term.

Data you upload or create within our platforms remains your property. We do not claim ownership of your content.

7. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the EU General Data Protection Regulation (GDPR). Where you act as a data controller using our platforms to process your own clients' or employees' data, a Data Processing Agreement (DPA) is available upon request.

8. Service Availability

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance windows are communicated in advance. We are not liable for downtime caused by circumstances beyond our reasonable control, including third-party infrastructure failures, force majeure, or internet connectivity issues.

9. Limitation of Liability

To the maximum extent permitted by law:

• BPOWave's total liability for any claim arising from or relating to the Services is limited to the fees paid by you in the 12 months preceding the claim.
• We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunity.

Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10. Termination

Either party may terminate the service relationship by providing written notice. Upon termination:

• Your access to SaaS platforms will be deactivated at the end of the current billing period.
• You may request an export of your data within 30 days of termination.
• After 30 days, your data will be permanently deleted from our systems, except where retention is required by law.

We reserve the right to suspend or terminate your account immediately if you breach these Terms.

11. Governing Law

These Terms are governed by Spanish law. Any disputes arising from these Terms shall be submitted to the courts of Barcelona, Spain, unless mandatory consumer protection law in your jurisdiction provides otherwise.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated at least 30 days in advance via email to active subscribers. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

13. Contact